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If you are in need of a repair and your boiler is not within its guarantee, you can book your repair appointment online via our service portal, myVAILLANT Web.
For those requiring an out-of-guarantee boiler repair, we offer an annual maintenance and support plan or a one-off repair option.
If your boiler is in guarantee, please call this number: 0330 100 3150**
Repair & Care is a maintenance & support plan for your broken-down boiler, providing a one-off repair (where repairable) and then ongoing maintenance and support for your boiler and controls, to help ensure they continue to work correctly and to minimise the chances of mechanical and electrical breakdown.
If you have taken out a Repair & Care plan, you have a no fix no fee promise. If the expert engineer can't fix the initial fault or if the boiler is beyond economic repair, you'll get a full refund of any monies paid up under the plan until that point - no questions asked.
This maintenance & support plan is provided by Domestic & General Services Limited. The plan provides you with maintenance and support services to help keep your boiler properly maintained, supported and in good working order.
£70.00 a month for 6 months totalling £420.00 (inc. VAT) by Direct Debit
Set up your plan and book your initial Repair & Care appointment through our online service portal, myVAILLANT Web.
Initial repairs up to the value of £1,500 if your boiler stops working and repair by one of our Gas Safe engineers to get your boiler back up and running.
Ongoing hints and tips to help keep your boiler in good working order.
Our Gas Safe engineers will perform maintenance checks at the same time as your initial repair to help maintain your boiler.
Exclusive access to Domestic & General's Boiler Care portal to keep your boiler in good working order.
The fixed price repair option is a one-off package designed for broken boilers that aren't within their manufacturer's guarantee. All of our repairs also include a gas safety check.
If your boiler is determined to be beyond economical repair we won’t be able to fix it under a fixed price repair. If you need to replace your boiler, click here to find out more.
If we can't repair your boiler, we'll only charge you for the fixed engineer time (for £99).
£399.00 one-off payment (inc. VAT)*
Book your fixed price repair through our online service portal, myVAILLANT Web.
All parts fitted are guaranteed for 12 months, and all labour is covered for 90 days.
All parts are included, excluding the Heat Exchanger and Expansion Vessel
Vaillant engineers are experts in our products, and carry large stocks of genuine Vaillant spare parts - which means we can achieve a 95% first-time fix rate
All of our fixed price repairs include a gas safety check for additional peace of mind for you and your family
We will be able to repair any eligible Vaillant boiler unless it is uneconomical to do so. In which case, we will provide advice on a suitable product to replace the boiler. If you are a Repair & Care customer and we are not able to repair your boiler or we decide that it is beyond economical repair after the initial repair, Domestic & General will arrange for your boiler to be replaced with a new one, up to the value of £750. Installation and associated costs are not included. Our repair services do not cover larger commercial range of boilers: Vaillant ecoTEC 45kW to 280kW models.
Repair & Care is a maintenance & support plan for your broken-down boiler, providing a one-off repair (where repairable) and then ongoing maintenance and support for your boiler and controls, to help ensure they continue to work correctly and to minimise the chances of mechanical and electrical breakdown. It is provided by Domestic & General Services Limited.
We use genuine Vaillant spare parts for the repair, in fact, our engineers carry out over 600 parts on their vans to ensure that we can offer a fantastic 95% first-time fix rate. All parts fitted are guaranteed for 12 months. Our labour is also guaranteed for 90 days.
We have our 250 Vaillant engineers across the UK - the largest of any UK heating manufacturer. All are experts in our products, Gas Safe Registered and they carry large stocks of genuine Vaillant spare parts - which means we can achieve a 95% first-time fix rate.
If it's a part they don't have with them, we can order the part for next day delivery (excluding Sundays) and our engineer will be booked to return and finish the repair.
If your boiler is too old or uneconomical to repair then our engineer will advise you straight away on the options to replace with a suitable new Vaillant boiler. If you are a Repair & Care customer and we are not able to repair your boiler or we decide that it is beyond economical repair after the initial repair, Domestic & General will arrange for your boiler to be replaced with a new one, up to the value of £750. Installation and associated costs are not included. If you are not a Repair & Care customer, we have everything you need to know about replacing your boiler here.
Please refer to your current documentation to contact your current provider.
You can submit your question here or you can call us on: 0330 102 8573**
You can pay monthly by Direct Debit over the length of the plan. When you pay by Direct Debit you are protected by the Direct Debit Guarantee. Plus, your plan will automatically renew at the end of each plan term unless you inform us otherside and will include an annual service too, ensuring there's no break in your boiler's protection.
Direct Debits usually start after the engineer visit, you can choose a payment date between 1st and 28th of each month. If at the point of initial repair the boiler can't be fixed your Direct Debit is cancelled under our no fix no fee promise.
Domestic & General will send you a plan continuation remider 21 days before your Repair & Care plan comes to an end, as the payment is done via Direct Debit it will automatically continue unless you cancel the plan.
Main exclusions of the Repair & Care plan include: scale, sludge and hidden pipework, repairs related to the installation of the boiler, cosmetic or malicious damage, and indirect costs e.g. gas supply
*Payment when booking an appointment.
**Calls may be recorded and monitored for quality and training purposes. Our call centre is open 7 days a week 364 days a year. Calls cost up to 13p per minute. Calls from mobiles may cost considerably more.
