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Vaillant heat pump repairs

Restore your comfort quickly with a heat pump repair
two installers fitting a heat pump

Efficient repairs for your peace of mind

At Vaillant, we understand that your heat pump provides essential warmth and comfort throughout to your home all year round. That's why, when it comes to repairs, we ensure that our services are as reliable and efficient as your heat pump itself. Whether your system is within its guarantee period or beyond, our experts are ready to restore your heat pump to its optimal performance.

If you are in need of a repair, you can schedule a visit from one of our expert technicians at a time that suits you. Every repair is carried out with precision, using only genuine Vaillant parts to guarantee longevity and performance, helping to extend the life of your heat pump.

We're here to ensure your heat pump continues to provide warmth and comfort to your home, efficiently and reliably, year after year.

Out-of-guarantee heat pump repairs

Our heat pumps come with a 2-year guarantee as standard, but if your Vaillant heat pump is outside of its guarantee and you are in need of a repair, simply call our dedicated call centre on 0330 100 3540 and select option 2 to book your appointment.

If your heat pump is in guarantee, please call this number: 0330 100 3540 and select option 1.

We're open 7 days a week, 364 days of the year:
Monday - Friday: 8am - 6pm
Saturday: 8am - 3pm
Sunday: 8am - 12-pm

*Excluding appliances manufactured prior to 2015, evaporator, condenser, any 3rd party components. T&C’s apply.

**Calls may be recorded and monitored for quality and training purposes. Our call centre is open 7 days a week 364 days a year. Calls cost up to 13p per minute. Calls from mobiles may cost considerably more.

Fixed price repairs

The fixed price repair option is a one-off package designed for heat pumps that aren't within their manufacturer's guarantee. All of our repairs also include expert technical knowledge from a Vaillant trained engineer.

If we cannot fix your heat pump or your heat pump is deemed beyond economical repair we'll only charge you for the fixed engineer time of £149.

Prices from £490 one-off payment (inc. VAT)†

If your appliance was manufactured prior to 2015, please contact us to discuss further options.

Book your fixed price repair by calling 0330 100 3540 .

  • Parts and labour guarantee

    All parts fitted are guaranteed for 12 months, and all labour is covered for 90 days.

  • Parts included

    All parts are included, excluding evaporator and compressor.

  • Product expertise

    Vaillant engineers are experts in our products, and carry large stocks of genuine Vaillant spare parts to ensure they can fix almost any issue there and then without having to re-schedule a second visit.

  • Performance check included

    All of our fixed price repairs include a performance check for additional peace of mind for you and your family.

†Payment when booking an appointment.

Need further heat pump support?

Our expert team is always ready to offer assistance, from routine maintenance to urgent repairs, ensuring your system delivers optimal performance.

We have a network of Vaillant installers across the country ready to deliver expert, reliable service when you need it. Vaillant Advance installers are MCS accredited and can offer expert knowledge on our product range, helping to resolve any issues with your heat pump.

Ready to schedule your heat pump service?

Learn more about a Vaillant heat pump service Find an installer