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Farewell, Internet Explorer.
You will receive a text message on the mobile number you have provided the night before your scheduled appointment to confirm whether your visit will be a morning or afternoon visit. Morning appointment times run between 8:00am and 1pm. Afternoon appointment times run between 12pm and 6pm. If you can no longer facilitate, please create an account on myVAILLANT Web to reschedule your appointment. If you already have an account, simply login.
For a smooth and efficient visit from the engineer, please ensure the area around your boiler or heat pump is clean, clear of hazards, and accessible for the engineer. For gas boilers, move items such as furniture, cleaning supplies, or boxes, that might obstruct access to the appliance. For air source heat pumps, ensure the external unit is clear of any garden debris and there is plenty of space around it. If you have pets, ensure they are in a separate room or area away from the appliance. If anyone in the household is experiencing contagious illnesses, such as COVID-19, it is advisable to inform the engineer beforehand. You may consider rescheduling the appointment. To maintain a safe environment, please refrain from smoking and ensure no illegal substances or excessive alcohol consumption occurs on the property leading up to the engineer’s visit. A safe environment is necessary for efficient service.
Your engineer will arrive during the confirmed morning or afternoon appointment time (delays may occur due to traffic or delays outside of the engineer’s control). Your engineer will carry out the appropriate testing and safety procedures based on the appointment type you have booked, to ensure the appliance is operating correctly. The time duration of the visit will be dependent on your appliance and the work required to be carried out.
The engineer will advise the person at the property of any work carried out. If there are any non-warranty defects that may impact your warranty/guarantee are identified, the engineer will inform you and your installer where applicable. A supplementary notice will be issued if any safety issues have been identified.
You will receive a text message on the mobile number you have provided the night before your scheduled appointment to confirm whether your visit will be a morning or afternoon visit. Morning appointment times run between 8:00am and 1pm. Afternoon appointment times run between 12pm and 6pm. If you can no longer facilitate, please create an account on myVAILLANT Web to reschedule your appointment. If you already have an account, simply login.
For a smooth and efficient visit from the engineer, please ensure the area around your boiler or heat pump is clean, clear of hazards, and accessible for the engineer. For gas boilers, move items such as furniture, cleaning supplies, or boxes, that might obstruct access to the appliance. For air source heat pumps, ensure the external unit is clear of any garden debris and there is plenty of space around it. If you have pets, ensure they are in a separate room or area away from the appliance. If anyone in the household is experiencing contagious illnesses, such as COVID-19, it is advisable to inform the engineer beforehand. You may consider rescheduling the appointment. To maintain a safe environment, please refrain from smoking and ensure no illegal substances or excessive alcohol consumption occurs on the property leading up to the engineer’s visit. A safe environment is necessary for efficient service.
Your engineer will arrive during the confirmed morning or afternoon appointment time (delays may occur due to traffic or delays outside of the engineer’s control). Your engineer will carry out the appropriate testing and safety procedures based on the appointment type you have booked, to ensure the appliance is operating correctly. The time duration of the visit will be dependent on your appliance and the work required to be carried out.
The engineer will advise the person at the property of any work carried out. If there are any non-warranty defects that may impact your warranty/guarantee are identified, the engineer will inform you and your installer where applicable. A supplementary notice will be issued if any safety issues have been identified.
If your appointment was booked by phone and you need to cancel or reschedule your appointment, please follow this link to myVAILLANT Web to cancel or change your booking.
Thank you for helping us ensure a safe and efficient visit to your appliance.
