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Vaillant Guarantee Registration

installer doing work on an aroTHERM plus heat pump

Did you know?

You must register your appliance within 30 days of installation to activate your guarantee.

As soon as you're registered, our nationwide team of Vaillant Service engineers will be on hand to help should anything go wrong and replace parts free of charge if required.

Please check with your installer if they have already registered your appliance.

THREE DIFFERENT WAYS TO REGISTER YOUR Guarantee Registering your Vaillant appliance

To register your appliance, please visit myVaillant Web to log in.

Alternatively, you can contact us via WhatsApp where our service department can assist. You will need to provide the following information:

  • Serial number - your 28 digit serial number can be found on the control panel of the boiler (and in the benchmark logbook which your installer should have provided you after the installation) and on the back of your heat pump.
  • Date of installation
  • Installation address

Or, you can also call us on 0330 100 3462.

Calls may be monitored for quality and training purposes. Our call centre is open 364 days a year. Calls cost up to 13p per minute. Calls from mobiles may vary.

Boiler guarantees

Boiler range
Standard guarantee
Guarantee when registered by a myREWARDS installer
Guarantee when registered by a myREWARDS installer and fitted with a Vaillant filter
ecoTEC exclusive with Green iQ5-yearUp to 8-year*10-year
ecoTEC plus5-yearUp to 8-year*10-year
ecoTEC pro2-year7-year7-year
ecoFIT pure2-year7-year10-year

*only available if your installer is a Renewable Partner or Platinum myREWARDS member. However, if fitted with a Vaillant filter, the guarantee can also be extended to 10-year.

Heat pump guarantees

Heat pump range
Standard guarantee
Guarantee when registered by a myREWARDS installer
Guarantee when registered by a myREWARDS installer and with a Vaillant hot water cylinder
aroTHERM plus2-yearUp to 5-year†up to 7-year*
aroTHERM2-yearUp to 5-year†up to 7-year*
flexoTHERM2-yearUp to 5-year†up to 7-year*
geoTHERM mini2-yearUp to 5-year†up to 7-year*
geoTHERM2-yearUp to 5-year†up to 7 -year*

† Only available to installers who are myREWARDS Gold members and can provide a 5-year guarantee.

myREWARDS installers who are Silver members can offer a 3-years guarantee.

*Only available to Renewable Partners and Platinum members and must be fitted with a Vaillant hot water cylinder.

Register your Vaillant appliance with myVaillant Web

Visit myVaillant Web