If you are an existing customer, supplier, or a member of staff, we will already have a record of your name and contact details, in most cases in relation to one of our products. If you have contacted us enquiring about the Living Lab Field Tests or you have been told about them and have asked for more information, we will check your name and email address with our existing records (“Customer Data”) and use the Customer Data purely in order to send you the relevant information by email.
If you are interested in taking part in a Living Lab Field Test, our email will contain a link to an ‘Interests form’ hosted by Aeterno on our behalf, which asks for your correspondence address, phone number, product type, house type, house age, and other physical attributes of the property, electric car ownership, MPAN number (see explanation on the form), and the install address if different (“Eligibility Data”). We only use your Eligibility Data in order to assess whether we have an ongoing Living Lab Field Test that is suitable for your Vaillant product, property, and/or energy use and where applicable, propose this Living Lab Field Test to you and to contact you in connection with the Living Lab Purposes.
If, based on your Eligibility Data, you are offered a confirmed place on a Living Lab Field Test, and you accept the product offered, at this stage we will ask you to sign an agreement with us. No additional data will be required for the agreement, but the agreement will contain your name, your residential address, and your signature (“Contract Data”).
Once contracts are signed, we will use your Customer Data and Eligibility Data to dispatch the Product to you.
You will also be required to download and register for our App called My Vaillant App. Details of how we use your My Vaillant App data, is available in the separate privacy notice on the My Vaillant App and is not covered again here.
We provide your address and MPAN reference to Aeterno who will obtain local temperature and weather conditions and the EPC report for the property to provide a more accurate heat loss analysis based on location and local weather conditions (“Localised Data”). From your MPAN reference Aeterno will obtain your energy consumption data via your Energy supplier (“Energy Data”).
The My Vaillant App Data is also shared with Aeterno, who access this via an API link direct to a Vaillant server in the UK and using this we will be able to assess whether the product is working optimally and satisfy the Living Lab purposes.
